Satisfaction Guarantee and right of withdrawal
Our wallpapers and wall murals are made to order based on your measurements and selections. Because they are made specifically for you, they can't be resold. The right of withdrawal therefore does not apply to these products. Instead, you have our Satisfaction Guarantee: contact us within 30 days of receiving your order and we'll help you find a solution.
Returns of posters, canvas prints, wallpaper kits and wallpaper glue
Posters, canvas prints, wallpaper kits and wallpaper glue can be returned within 30 days of delivery. Contact us before you send the product back. Please note that return shipping costs are your responsibility. We will not refund anything until we have received the product.
Refund
As soon as we have received the return, we will refund the amount within 14 days. The money will be refunded via the same payment method that you used when placing the order and there are no transaction fees.
Check Before You Hang
Please ensure that the product meets your expectations before you hang it. We do not reimburse any costs for mounting or installation.
Complaints
If the product is faulty, defective or damaged in transit, contact us and we'll help you. As a consumer, you always have a three-year right of complaint.