As a consumer, you always have a three-year right of complaint. When you have bought a product and discovered that it is faulty, defected or damaged in transit, please contact us as soon as possible. Up to two months after you have discovered the defect is always considered a reasonable time for filing a complaint.
Complaints regarding visible faults and defects must be made before the product is mounted and used. Therefore we urge you to inspect the product before mounting. In the event of a complaint, we do not reimburse costs associated with the installation, such as mounting costs, or other extra costs.
If the product is not mounted, we will arrange free return shipping - contact us and we will give you further assistance. You can also choose to arrange the return shipping yourself. In case you do, we will not take any responsibility for the shipping and we will not reimburse any shipping costs.
If the product is mounted when a fault is detected, we will request pictures clearly showing the fault or defect on the product.
In the event of an approved complaint, we will compensate you in accordance with the applicable consumer protection law.
We always try to solve problems directly with our customers. In case a dispute arises, we will follow the The National Board for Consumer Disputes (ARN)'s recommendations.