30-day right to withdraw
In addition to the statutory right to withdraw of 14 days, we always offer our customers an additional 16 days to return unmounted products. The right to withdraw applies for 30 days from the time you or a third party, designated by you, have received the product.
If you wish to cancel your purchase, contact us and we'll help you.
If we receive your purchase cancellation notice within 30 days after receiving the package, the cancellation will be sufficient. Please note that the item does not need to be returned to us within 30 days, only the notice that you wish to cancel your purchase.
If you ordered a wallpaper, feel free to cut the strips appart to make it easier to inspect the product. You may still return the product even if you have cut the strips appart.
When you contact us to tell us that you wish to return a product, we will arrange for the return shipping and we are also covering the shipping costs. There may be some applicable return costs, which we will inform you about when you contact us.
You can also choose to arrange the return shipping yourself. In case you do, we take no responsibility for the shipping and we will not refund anything until we have received the product. Furthermore, we do not reimburse any shipping cost if you arrange the shipping yourself.
All returned products will be recycled.
As soon as we have received the product in return, we will refund the full amount within 14 days. The money will be refunded via the same payment method that you used when placing the order and there are no transaction fees.
Please ensure that the product meets your expectations before you assemble it, we do not reimburse any costs for mounting or assembly.